Terms and conditions

   These General Terms and Conditions govern the relationship between TB Elitegroup Ltd, hereinafter referred to as “Merchant”, on the one hand, and the Users of the websites and services located on the website https://firstcoffeefactory.com/, hereinafter referred to as “Users”, on the other hand


is the website https://firstcoffeefactory.com/, which is owned by “TB ELITGRUP” EOOD and serves as a virtual platform for the sale of goods.

“USER” is an able-bodied person who has agreed to these General Terms and Conditions in connection with the application and purchase of the goods offered in the electronic store.

“ELECTRONIC STORE” is the website https://firstcoffeefactory.com/, which serves as a virtual platform for offering goods for sale and for reaching an agreement between a SELLER and a USER for ordering and buying and selling a specific good (item).

“TB ELITGRUP” EOOD is the trading company, with registration number: 200477199, with its headquarters in the city of Sofia, Ovcha Kupel district, 52A Boryana St., ground floor, which creates and maintains the electronic store, offers and sells goods in the store and sets out the present General Terms and Conditions under which the goods are sold. “TB ELITGRUP” EOOD has full rights to unilaterally change the content of the Internet site, as well as the methods of access to it.

“ORDER” is the request made by the User to the electronic store for the purchase of one or more specific goods (items). The order is packed and sent by courier to the address previously specified in the order by the User.

“SALES CONTRACT” – a contract under which the trader transfers or undertakes to transfer the ownership of goods to the consumer and the consumer pays or undertakes to pay the price for them, including contracts having as their object both goods and services.

“COURIER” is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act.


2.1. Browsing the online store https://firstcoffeefactory.com/ is completely free and accessible from anywhere in the world.

2.2.  In order to shop at the online store https://firstcoffeefactory.com/ , registration with a password and e-mail or recipient’s name, e-mail, telephone and delivery address is required. Registration is completely free and is done by filling out the registration form. The registered customer has the opportunity to use all services of the store.

2.3. The user must specify an e-mail and password, personal data and delivery addresses.

2.4. “TB ELITGRUP” EOOD is a registered administrator of personal data within the meaning of the Personal Data Protection Act (PPA) and has the right to collect, process and use the personal data of its users in view of the needs of the electronic store, while at the same time having the obligation to protect to keep these personal data confidential, not to use them for other purposes, nor to provide them to third parties, except for Sellers in the store.

2.5. In the online store https://firstcoffeefactory.com/, the price, the main 3.3. . При успешно направена поръчка, Потребителят получава потвърждение на поръчката чрез електронно писмо на посочения от неговия имейл адрес.characteristics of the product and additional information aimed at helping to make an informed choice when purchasing the product are indicated for each product. Also, on each featured product page there is an opportunity for Users of https://firstcoffeefactory.com/ to give opinions and ratings regarding the given product.

2.6. All prices indicated on the website are in BGN with VAT included.

2.7. On the page to the right next to each product is an “ADD TO CART” button. Pressing the “ADD TO CART” button saves the selected product in the User’s virtual shopping cart. The contents of the cart are saved until the User decides to proceed with the purchase of the goods. By pressing the “View Cart” button, the user can view the contents of the virtual shopping cart, add new products or remove those he does not want. After pressing the “Continue with the order” button, the customer details and delivery details appear. The order is activated by pressing the second “Order” button.

  1. ORDER

3.1. To place an order to th online store, the User must specify:

3.1.1. Email address

3.1.2. Delivery and invoicing address

3.1.3. Names and phone number

3.2. Upon successfully placing an order, the User receives confirmation of the order by e-mail to the e-mail address specified by him.

3.3. Orders in the online store https://firstcoffeefactory.com/ are accepted 24 hours a day, 7 days a week.

3.4. The working hours of the consultants of the online store https://firstcoffeefactory.com/ are:

From Monday to Friday from 09:00 to 17:00.

Day off: Saturday and Sunday

3.5. Orders received without correct data of the buyer (User) or missing data are canceled if the Seller does not receive the correct data within 48 hours after the order is placed. Such orders receive the status “REJECTED” due to the impossibility of being fulfilled.

3.6. The user can refuse an order placed without having to mention reasons for the refusal.

3.7. An order can be canceled by phone. For the refusal to be valid, the User must provide: the number of the order, the telephone number left in the order, the two names with which he is registered on the site, the email address (e-mail) with which he is registered on the site, the price of the order.


4.1. After an order from a User is received at https://firstcoffeefactory.com/, the automated system of the electronic store notifies the User by email about the successfully accepted order.

4.2. Delivery will be made only on successfully accepted orders.

4.3. Delivery is not carried out on Sundays and official holidays.

4.3.1. Ordinary delivery – within 4 (four) working days from the moment of confirmation of the order.

4.4. The seller uses the courier company “Econt” for deliveries, and the usual delivery hours are from 9:00 a.m. to 5:30 p.m

4.5. The delivery will be made to the address exactly specified by the User (regardless of whether residential or business) or to the office of “Ekcont” in the relevant city.

4.6. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified time or does not go to the specified office of “Econt” to receive the goods in time, if he has chosen this option, the Seller is released from the obligation to fulfill the requested delivery.

4.7. The cost of delivery is at the expense of the User.


5.1. The payment could be happen as follow:

5.1.1. Cash payment by delivery

5.1.2. Bank transfer

5.1.3. With Mastercard or Visa

5.2. For each ordered product, the user must pay the price that is announced in the electronic store at the time of the order. The price of each commodity can change dynamically.


6.1. The user has the right to advertise or return goods purchased from the online store within 14 days of receiving the goods.

6.2. The contract can also be canceled upon delivery of the goods, if the goods are delivered after the deadline for reasons beyond the User’s control and not due to force majeure.

6.3. In case of cancellation of the contract, the User is obliged to return the purchased goods in an undamaged commercial form and with a preserved label.

6.4. In case of cancellation of the contract, if the User has paid for the goods, the amount paid for the returned goods will be refunded to the bank account indicated by him within 15 /fifteen/ days after the return of the goods. Amounts are not refunded until the User returns the goods. If the goods are not returned within the period under item 6.1, the withdrawal from the contract has no effect.

6.5. A complaint can be made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The discrepancy in what was agreed between the parties can be expressed in:

manufacturing defects of the goods;

detected missing parts of the goods;

the wrong product, different from the one ordered, was sent;

damage to the goods during transportation.

6.6. The complaint can be submitted to “TB ELITGRUP” EOOD on the indicated telephone number +359 899 966 782, and at the same time the User must return the goods within 14 days.

6.8. In the event of a complaint, the User may choose to exchange the specific item for the same item without defects or in a different size, or return the item for a refund of the amount paid. An e-store consultant may offer to replace the item with a completely different item when the prices are equalized – either the User pays extra if the other item is more expensive, or two items are offered for the same price, or the User is refunded the difference between the replacements and the new item if the price of the new item is lower than the price paid by the User.

6.9. The return of the goods in the event of a complaint, in cases other than a factory defect or damage during transport, is carried out under the following conditions:

Retained good commercial appearance.

No damage caused by improper use.

Original packaging and label preserved.

6.10. The return of goods, either in case of cancellation of the contract or in case of a complaint, can be made in the manner and at the address indicated on the goods receipt with which the User received the order.

6.11. In case of exchange of goods, the transport costs are at the expense of the User in both directions, unless the exchange was necessary due to the fault of the online store. In the event that the customer wishes to exchange or return a product, this can be done with the Econt courier company.

In the event that there is no Econt courier company office in the User’s place of residence, he must contact the Seller on +359 899 966 782 to clarify the details of returning the goods.


7.1. All information published on the site https://firstcoffeefactory.com/ is the property of “TB ELITGRUP” Ltd, including pictures and descriptions of items. The e-shop allows owners of other sites and users to post links to the online shop https://firstcoffeefactory.com/

7.2. It is forbidden to copy texts from https://firstcoffeefactory.com/ and place them in other websites and online stores without the written consent of “TB ELITGRUP” EOOD or to cite the source by placing the following text: “Source: online store for coffee https://firstcoffeefactory.com/ ”, as an online coffee shop https://firstcoffeefactory.com/ should be a link to https://firstcoffeefactory.com/


8.1. The Seller of the goods is responsible for the defects of the goods, for the fulfillment of the distance sales contract, as well as for the refund of paid sums. He is obliged to provide, along with the goods, information on paper to assist the User in exercising his rights.

8.2. “TB ELITGRUP” Ltd does not bear any responsibility towards third parties, if such a person believes that information published on the electronic store violates someone’s copyright or other intellectual property rights.


9.1. Every User can provide feedback to “TB ELITGRUP” Ltd , to ask questions, make suggestions and receive information. Contact can be made at the indicated email addresses on the site, at phone number +359 899 966 782, at email: TBelitegroup@gmail.com and through the contact form in the “contacts” section.

9.2. “TB ELITGRUP” Ltd is the administrator of the website and, accordingly, of the field for opinions and discussions, and in the performance of this function can remove any obscene and offensive qualifications, violating morals and good tone.


“TB ELITGRUP” Ltd. is the commercial company, with VAT number: 200477199, with its headquarters in the city of Sofia, Ovcha Kupel district, 52A Boryana St., ground floor, processes information, including personal data.


This online store https://firstcoffeefactory.com/ is owned by “TB ELITGRUP” Ltd and is managed by the Company in accordance with the provisions of the Personal Data Protection Act and the related legal framework including, but not limited to, Regulation (EU) 2016/ 679 (“GDPR”).

This Policy aims to inform you about the way in which we process your personal data in our capacity as an administrator, as well as about your rights. “TB ELITGRUP” Ltd strives to provide you with affordable and useful products on its electronic store.


The protection of personal data is extremely important to us. “TB ELITGRUP” Ltd does not sell your data to other companies or individuals. If we provide your data to third parties, these are our contractors who process the information on our behalf, following our instructions and applying our standard for protecting your personal data. We strive to be as clear, specific and transparent as possible in the information we provide you regarding the processing of your personal data.

The personal data you provide to “TB ELITGRUP” Ltd. will be used solely and only in connection with serving you as a customer, for processing and delivering orders, establishing contact with you and delivering information in the form of an information bulletin (subscription for information newsletter can be unsubscribed at any time by contacting us and stating such a wish or by following the newsletter unsubscribe instructions described in each email, part of the newsletter).

Each user profile and each order, as well as all data associated with them, can be deleted upon the express request of each user. This can be done by sending an email to TBelitegroup@gmail.com, in which the user must state his desire to delete all personal data that he has provided in the process of using the website https://firstcoffeefactory.com/.

The personal data we require when creating an account and/or placing an order are the following: recipient’s first and last name, contact telephone number, shipping address and email address. This data is necessary to process each order and send it for delivery via a courier company. For this purpose, the data is provided to a courier company to deliver the order to your desired address.

In the case of returning products that have been paid for by bank transfer, the amounts are refunded by bank transfer. For this purpose, the team of “TB ELITGRUP” Ltd will request the name of the holder and the IBAN number of the bank account from which the client wishes to receive the amount to be refunded.

https://firstcoffeefactory.com/ uses the so-called “cookies” (“cookies”). We use cookies to display relevant and convenient, personalized content for users. Cookies are small text files that are stored on your computer/device and used in your browser. Cookies will not damage your device in any way and you as a user can disable cookies directly in your browser and/or delete them at any time. If you disable cookies on your computer/device, you will not be able to properly use all the functionalities of our online store https://firstcoffeefactory.com/.


In the registration form filled out by the user during registration, https://firstcoffeefactory.com/ indicates the mandatory or voluntary nature of providing the relevant information. By expressing agreement with the present terms of use and personal data policy of “TB ELITGRUP” Ltd, the user agrees to have his information processed in the manner provided for in them.

“TB ELITGRUP” Ltd recommends you to keep confidential the username and password with which you enter/use the site, in order to avoid unauthorized access through your user account. Thus, with each access/use of the site through the account (username and password), it is assumed that you assume responsibility for all actions that will be performed when using this account.

“TB ELITGRUP” Ltd takes due care and is responsible for the protection of user information that has become available as a result of the use, registration and/or order of https://firstcoffeefactory.com/, except in cases of force majeure, accidental event or malicious acts of third parties. will be used solely and solely in connection with serving you as a customer. “TB ELITGRUP” EOOD guarantees that your personal data will not be provided to third parties or used for purposes other than those stated above.