After an order from a User is received at https://firstcoffeefactory.com/, the automated system of the electronic store notifies the User by email about the successfully accepted order.
Delivery is made only when orders are successfully accepted.
Delivery of ordered goods is not carried out on Sundays and holidays.
Ordinary delivery on the territory of Bulgaria is carried out within 4 (four) working days from the moment of confirmation of the order. Deliveries outside the territory of Bulgaria are made within 10-15 working days depending on the location of the country from which the order was received.
The seller uses the courier company “Econt” for deliveries, and the usual delivery hours are from 9:00 a.m. to 5:30 p.m.
The delivery is made to the address precisely specified by the User (regardless of whether residential or business) or to the office of “Econt” in the relevant city.
If the User does not provide access and conditions for delivery of the goods to the specified address within the specified time or does not go to the specified office of “Econt” to receive the goods in time, if he has chosen this option, the Seller is released from the obligation to fulfill the requested delivery.
The cost of delivery is at the expense of the User and depends on the current rates of the courier company on the day of the order.